Client Success Manager

Join the Bambuser crew and help us create the future of retail! We offer you the opportunity to be part of a passionate all-star team on a fantastic high speed journey.
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At Bambuser, our customers' business is our passion. We genuinely believe in the individuals' potential and work together as a family to pursue our vision - to accelerate the future experience of commerce.

We offer you an open, honest, and friendly workplace where everyone's opinion counts. Since our days are busy, we think it's important to have fun at work. The discussions can be intense, but we always have each other's backs.

 

About the role 

As a Client Success Manager at Bambuser, you will help our clients turn Live Video Shopping into their # 1 sales channel. On a daily basis, you will work closely with our Product & Tech team in order to get everything in place before "Going Live." You will also be a strategic advisor presenting best practices for Live Show, content planning, and traffic acquisition. This is a highly dynamic role that requires detailed orientation and structure, but also people skills since you will be in charge of building long-term relationships with our customers.

Your responsibilities will include managing projects and tech compliance, as well as monitoring integration processes, creative productions, and campaigns. This is also a hands-on job where you often participate in setting up and preparing the live shows and become an extended part of our customers' marketing teams. 

Once the circumstances permit, extensive travel may be required from time to time.

What you'll do

  • Develop quarterly and annual brand plans and campaign media plans
  • In-depth data analysis to develop actionable insights and recommendations for future campaigns (optimisation)
  • Develop long-term relationships with multiple stakeholders in customer accounts
  • Drive and accelerate spend adoption (up-sell) within assigned accounts
  • Continuously educate and keep up-to-date network with new launches, product development, event opportunities, media mentions, case studies etc 
  • Develop industry/vertical insights, share best practices, case studies, best-in-class examples
  • Interact with internal stakeholders (sales, on-boarding, legal, production, product development and business intelligence teams) to ensure successful campaigns and provide feedback to continuously improve our solutions.
  • Help us craft the sales strategies for new markets and segments.
  • Help us rethink how we do things and always look for innovative ways to improve our performance at scale.

We value

To succeed in this role, we need you to be a tech-savvy person with people skills who has also great attention to detail. We need you to have experience in e-Commerce, online marketing, and a deep interest in understanding the technology behind live video shopping.

It’s an amazing opportunity for someone who is most importantly humble, driven and committed to ensure your client's success! You will be working with a very supportive and empathetic team in a fast-paced and ambiguous environment.

Skills & Background

  • 4+ years' experience in digital marketing, influencer marketing, account management, client success
  • Bachelor's Degree (BS, BA, or BBA ) in communication, marketing or business management
  • Proficiency with MS Office software Excel; Keynote
  • Ability to prioritise and demonstrate relentless discipline in achieving goals
  • Digital channels understanding and practical experience (PPC, SEO, E-mail mostly)
  • Solid social media knowledge (Instagram, Facebook, Tik Tok) 

Nice to have

  • Existing network within e-commerce players & media agencies in the UK.
  • Candidates with additional EU languages are preferred 

Above all that, we assume you’re curious and not afraid to ask when in doubt. 

About the company

Bambuser was founded in 2007 and is a pioneer in mobile live streaming. The company, listed on Nasdaq First North Growth Market, launched the product Live Video Shopping in late 2019. Since then, Bambuser has attracted brands and online retailers such as NA-KD, Monki, CAIA Cosmetics, Lyko, Stronger, LUISAVIAROMA, Kjell & Co, Lindex, Hemnet, Intersport, Matas, Centra, Apotea, Showfields, and Kicks to its growing list of customers. Despite the short time since the launch of Live Video Shopping, Bambuser has already been featured in The New York Times, Forbes, and Vogue Business, to name a few.

Ready for your next adventure in building the next-generation live streaming experience?

If you think that this position matches your skills and ambitions, send us an application. Tell us about yourself and attach your information through the link below. We look forward to hearing from you!  

Please take into consideration that we unfortunately at this time can not offer a relocation package.

 

Buzzwords: live streaming, job, London, retail, FMCG, video, social media, sales, client success, sales, account manager, management

Or, know someone who would be a perfect fit? Let them know!

London

41 Corsham St
N1 6DR London Directions talent@bambuser.com

Workplace & culture

Openness, honesty and friendliness are something we strive for and should be keywords for every Bambuser employee. We think it is important to have fun at work. Also balance in life between work and spare time, even though some days as employee at Bambuser means busy days as you are part of building “the new future for retail”. We encourage that our team should be multicultural, built on people with different background and experience. Today we have employees with very high knowledge and experience within tech, retail, e-commerce  and live video streaming and we will continue to build a world class team. It is the team who create success and maybe you are interested to contribute to further strengthen our team and Bambuser culture.

Already working at Bambuser?

Let’s recruit together and find your next colleague.

email
@bambuser.com
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